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This Return Policy outlines the terms and conditions for cancellations, refunds, and returns related to our event furniture and decor rental services. At Crafteahandmade, we strive to provide exceptional service and quality products. We understand that plans can change, and we have established this policy to address various scenarios that may arise before, during, or after your rental period.
When you make a booking with Crafteahandmade, you are required to pay a deposit to secure your reservation. The deposit amount typically ranges from 25% to 50% of the total rental cost, depending on the size and nature of your order. This deposit confirms your booking and reserves the items for your specified event date. The deposit is non-refundable in most circumstances, as outlined in this policy, because we turn away other potential bookings once your reservation is confirmed.
We understand that circumstances can change, and you may need to cancel your booking. Our cancellation policy is structured based on how far in advance you notify us of the cancellation:
If you cancel your booking more than 60 days before your scheduled event date, you will receive a refund of 75% of your deposit. The remaining 25% covers administrative costs and the opportunity cost of holding items for your reservation. Any payments made beyond the deposit will be refunded in full.
If you cancel your booking between 30 and 60 days before your scheduled event date, you will receive a refund of 50% of your deposit. Any payments made beyond the deposit will be refunded in full. This policy reflects the increased difficulty in rebooking items on shorter notice.
If you cancel your booking between 14 and 29 days before your scheduled event date, you will receive a refund of 25% of your deposit. Any payments made beyond the deposit will be refunded in full. At this stage, it becomes significantly more challenging to rebook items for your original event date.
If you cancel your booking less than 14 days before your scheduled event date, no refund will be provided for the deposit. However, any payments made beyond the deposit will be refunded in full. This policy reflects the fact that it is extremely difficult to rebook items on such short notice, and we have likely declined other booking requests for your event date.
You may add items to your booking at any time, subject to availability. Additional items will be charged at the current rental rates, and payment for these items must be made before delivery. We recommend finalizing your item selection as early as possible to ensure availability.
You may remove items from your booking up to 14 days before your event date without penalty. If you remove items less than 14 days before your event date, you will still be charged for those items, as we may have declined other booking requests that included those items. Refunds for removed items will be processed according to the timeline in which the modification was made.
If you need to change your event date, please contact us as soon as possible. We will do our best to accommodate your new date, subject to availability. If the items you have booked are available for your new date, we will transfer your booking at no additional charge. If the items are not available, you may choose alternative items or cancel your booking according to our cancellation policy. Date changes requested less than 30 days before the original event date may incur an administrative fee.
All refunds will be processed within 14 business days of receiving your cancellation request. Refunds will be issued to the original payment method used for the booking. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account. We will provide you with confirmation once the refund has been processed from our end.
All rented items must be returned on the agreed collection date. If you need to extend your rental period, please contact us at least 48 hours before the scheduled collection date. Extensions are subject to availability and additional charges. Late returns without prior approval may result in additional fees calculated on a daily basis.
Items must be returned in the same condition as they were delivered, allowing for normal wear and tear. Normal wear and tear includes minor scuffs or marks that occur through standard use. Items should be reasonably clean and free from excessive dirt, stains, or damage. You are not required to professionally clean the items before return, but they should be in a presentable condition.
If items are returned damaged beyond normal wear and tear, or if items are missing, you will be charged for the repair or replacement cost. We will assess the damage and provide you with an itemized invoice for any charges. Minor damage that can be easily repaired may incur a repair fee, while significant damage or missing items will be charged at full replacement cost. We recommend inspecting all items upon delivery and reporting any pre-existing damage immediately to avoid being held responsible.
In the event of severe weather conditions that make it unsafe or impossible to deliver or collect items, we will work with you to reschedule delivery or collection at no additional charge. If your event must be cancelled due to severe weather, our standard cancellation policy applies. We recommend considering event insurance to protect against weather-related cancellations.
Neither party shall be liable for any failure or delay in performing their obligations under the rental agreement where such failure or delay results from circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, or strikes. In such circumstances, we will work with you to find a reasonable solution, which may include rescheduling your event or providing a refund according to our cancellation policy.
We take pride in the quality of our rental items and ensure that all items are thoroughly cleaned, inspected, and maintained before each rental. If you receive an item that is damaged, defective, or not as described, please contact us immediately. We will arrange to replace the item or provide a suitable alternative at no additional charge. If we are unable to provide a replacement or alternative, we will refund the rental fee for that specific item.
If we are unable to complete delivery due to circumstances within your control, such as no one being available to receive the delivery, incorrect address information, or inaccessible delivery location, you will be charged for the delivery attempt and any subsequent redelivery. We will work with you to reschedule delivery, but additional delivery fees may apply.
If we are unable to collect items on the scheduled collection date due to circumstances within your control, such as no one being available to facilitate collection or items not being ready for collection, you will be charged for the collection attempt and any subsequent collection visits. Daily rental fees will continue to apply until the items are successfully collected.
If you have any concerns about charges, item condition, or any other aspect of your rental experience, please contact us within 7 days of your event or the issue arising. We are committed to resolving any disputes fairly and promptly. We will investigate your concern and work with you to reach a satisfactory resolution. If we are unable to resolve the dispute directly, you may seek resolution through the appropriate consumer protection agencies in South Australia.
We understand that exceptional circumstances can arise, such as serious illness, family emergencies, or other significant life events. While our standard cancellation policy applies in most cases, we will consider requests for exceptions on a case-by-case basis. Please contact us as soon as possible if you believe your situation warrants special consideration. We may request documentation to support your request.
This Return Policy forms part of your rental agreement with Crafteahandmade. By confirming your booking, you acknowledge that you have read, understood, and agree to be bound by this Return Policy. This policy should be read in conjunction with our Terms of Use and Privacy Policy. In the event of any conflict between this Return Policy and other terms, this Return Policy shall prevail with respect to matters of cancellations, refunds, and returns.
We reserve the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes. We encourage you to review this policy periodically. The version of the Return Policy in effect at the time of your booking will apply to that booking.
If you have any questions about this Return Policy or need to cancel or modify your booking, please contact us:
Crafteahandmade
16-20 Alfred Ave, Beverley SA 5009, Australia
Phone: (08) 8351 9901
Email: callme@crafteahandmade.world
We are here to help and will do our best to accommodate your needs while maintaining fair policies for all our clients.